Refund policy
We accept returns within 15 days of delivery for eligible items. Approved returns are subject to a 25% restocking fee.
To qualify for a return, items must be unused, in original condition, with tags attached, and returned in original packaging.
Please note that all made-to-order items are final sale and cannot be returned. This includes, but is not limited to:
- Wallpaper
- Fabric
- Tile
- Dinnerware
- Custom or personalized pieces
If your order arrives damaged, defective, or incorrect, contact us within 15 days of delivery at help@selde.studio and we will resolve the issue through replacement or store credit at our discretion.
To request a return, email help@selde.studio if approved, we will provide a return authorization form and return instructions. Returns sent without prior authorization and completed paperwork will not be accepted.
Customers are responsible for inspecting orders immediately upon delivery. We are unable to address damage, defect, or incorrect item claims submitted more than 15 days after receipt. No exceptions.
The following items are also non-returnable:
- Sale items
- Gift cards
- Personalized or special-order products
We do not offer direct exchanges on ceramics, as they are one of a kind. To secure a replacement item, please place a new order after your return has been approved.
Once a return is received and inspected, we will notify you regarding approval status. Approved refunds will be issued to the original payment method within 10 business days, less applicable restocking fees. Processing times from banks and credit card providers may vary.
For all return or refund questions, contact help@selde.studio.